FAQ
Do you offer international shipping?
Yes, we ship worldwide via UPS, FedEx, and USPS. Shipping charges and delivery time may vary based on location.
How long does shipping take?
Domestic Orders: 3-7 business days.
International Orders: 7-15 business days, depending on the shipping carrier and customs clearance.
Can I return or exchange an item?
No, goods once sold will not be taken back. Please check product details carefully before placing an order.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damaged item and packaging. We will assess and provide a solution.
Do you offer jewelry customization?
Yes, we provide customization for bulk orders. You can modify gemstone type, metal finish, and design upon request. Contact us for details.
How do I take care of my gemstone jewelry?
- Keep jewelry away from harsh chemicals and perfumes.
- Store pieces in a dry, soft pouch to prevent scratches.
- Clean with a soft cloth and mild soap solution when needed.
Do you provide certificates for gemstones?
Yes, we provide authenticity certificates for select gemstones upon request. Please check product details or contact us for more information.
Can I track my order?
Yes, once your order is shipped, we will provide a tracking number via email so you can monitor the delivery status.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and PayPal for secure transactions.
Do you offer wholesale discounts?
Yes, we specialize in wholesale gemstone jewelry and offer exclusive bulk discounts. Contact us for pricing and MOQ details.